Beyond the Usual Suspects: Online Engagement Tools Attract Thousands

Online tools hold the promise of engaging a broader demographic. They have been used by many Canadian municipalities on a wide range of transportation, land use, and environmental planning efforts over the last few years. So, why do some “go viral” and others flop? What can we learn from the pioneers? This article summarizes when and how to leverage online technologies for public engagement, what to look for when selecting the right tool for the job, and best practices for their successful application.

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Research Tags:  ApplicationsEngagement